Voiding/Reverting Payouts on a Deal - Incorrect Amount

Did you make a payout for the incorrect amount?  Follow the instructions in this article to learn how to correct your deal!

Voiding/Reverting Payouts on a Deal - Payout Amount is Incorrect

If the amount is incorrect for the payout, and you need to adjust the payout amount, all postings will need to be voided.  

Important: The steps to void will differ depending on the payment method.

• Record Payment or Create/Print Check
  • • If the check was not deposited, obtain the original check and follow the instructions provided
    • If the check was deposited, additional steps are required to balance your deal, please reach out to the Books support team for assistance.
• EFT - Electronic Funds Transfer
  • • If its before 3pm PST, follow the instructions provided 
    • If its after 3pm, additional steps are required since the funds are already in process of being deducted from the brokerage account and deposited into the agent account.  Please reach out to the Books support team for assistance.

Payout Method: Record Payment or Create/Print Check 

1. Navigate to the Deal Page > Payouts > All tab 

2. Click on Revert and select All Postings

3.  Select Void for all lines

Note: This will void the Invoice and Bill and cancel the Payment Received and Payment Made

4. Click Confirm

11. Unapprove the Deal, make necessary changes and then approve and process the deal again..

Payout Method: EFT - Electronic Funds Transfer

Important: Voiding will only be available prior to 3pm PST, please void and then alert Payload.co via email or phone call that you have voided the payout.

1. Navigate to the Deal Page > Payouts > Remaining tab

2. Click on Payments > Payment Made

4. Select Void in the top right-hand corner of the Payment Receipt

Note: If there are multiple payouts, complete steps 2 & 3 for all payments made

5. Navigate back to the Deal Page > Payouts > All tab

6. Select Revert and All Postings

7. Select Void for the Invoice & Payment Received line

8. The Payment Made is now removed from the Bill line and Revert is automatically selected

9. Click Confirm

10. The payment and payout(s) will now be voided

11. Unapprove the Deal, make necessary changes and then approve and process the deal again.

Updated January 18, 2025 01:19