Bills - Removing Payments, Voiding & Deleting

Once you make a payment on a Bill, the status updates to Paid and creates a line item in the Payments Made screen.  If an error was made and the payment needs to be removed, follow the steps below.

2. Bill not associated with a Deal

1. In the left menu, navigate to Purchases. Then go to the Bills section.

2. Locate the Bill you wish to remove the payment for, then click on the Bill to open it.

3.  Hover your mouse over the dollar amount and select "Open link in new tab", we will go to this tab shortly

4. Next, hover over the Payment.  You should see an X next to the payment amount. 

5. Click the X to remove the Payment.

6. A Remove Payment pop-up will appear > Select Ok

Note: The Bill's status will update to Open or Overdue, depending on the due date

7. Next, go to the tab you opened for the Payment Made item

8. The payment will no longer be applied

9. If you would like delete the payment made line:

• Click on Edit Payment in the top-right
• Select Delete in the bottom-right and then click "Ok"

Voiding Bills

Voiding Bills is a great way to keep record of the history of a bill without deleting it completely

Important: Bills can only be voided if the Payment Status is Open, if payments have been applied, you will first need to follow the steps above to remove the payment from the invoice

1. Navigate to Sales (A/P) > Bills

2. Click on the bill you would like to void

3. Select the Actions dropdown in the top-right of the screen

4. Select Void from the dropdown and then click ok

5. The Invoice Status will now be Voided

Deleting Bills

Important:

• If there is a payment associated with a Bill or a related journal has a matched or reconciled transaction, it can not be deleted.  You must first remove the payment (see above steps) or unmatch and unreconcile the transaction (reach out to support if you need assistance).
• Deleting Bills permanently removes the bill from the Bills screen and you will not be able to undelete it. If you want to keep record of the bill, then you may choose to void it instead.

1. Navigate to Sales (A/R) > Invoices

2. Check box on the left-hand side of the screen next to the invoice line item(s) that need to be deleted

3. Click Bulk Action on the top left and select Delete

4. A pop-up will appear with a warning, click "Ok"

5. A notification will appear in the bottom right-hand corner of the screen

6. Delete Successful message

7. Delete Unsuccessful message: You will need to follow the steps for Removing Payments from Bills and then try again

Updated November 27, 2024 01:45